Terms & Conditions

The travel site www.apnibus.com, mobile site and smartphone apps (collectively the “Platform”, the “site”, the “website”) are maintained by YellowPedal Technologies Pvt. Ltd. (“the Company”), a company governed by and in compliance with the laws of the Republic of India. By accessing or using this site or using any of its services, you (the “User”) agree to the terms and conditions mentioned below, including any supplementary guidelines and future modifications.

 

The Company may change, alter or remove any part of these below written Terms and Conditions (“T&C”) without any prior notice. Any changes done in this T&C will be applicable the moment they are posted on the site. You need to re-check the T&C link periodically to be fully aware of the entire scenario.

 

  1. Agreement between the Users & the Company: While accessing, using, browsing or make booking through the Platform, Users agree to the terms and conditions of our portal. In case of any violation, the Company reserves all rights to pursue any legal actions as may be required.

 

  1. Prices on the Website: Service charge, cancellation charge, reschedule charge are inclusive of GST. The price, which we offer on the Platform, generally includes travel charges, taxes (unless specified otherwise) and in special cases some meals (breakfast/lunch/dinner), and does not include any personal expense or other additional charges. While the Company offers the best fares it can, it is subject to the availability of seats, selection of specific sector, timing of booking and terms and conditions of the bus service provider/operator etc.

 

  1. Mode of Payments & the Policies: Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances. Modes of payment available at the Company for online bookings are:

 

 

  1. Use of the Website: In case you use of this website, you declare that: you have the legal authority to create an obligatory legal requirement and agree to these T&C; you will use this site as per its Terms of Use; you will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings; you will also inform these other persons about the T&C of the website; you will provide accurate information about every official document and other important details like name and DOB to the Platformin case of planning trip with it. In case of any error or mistake in the information provided by you, you will be solely responsible for the same. All information provided by you to this site should be accurate, updated and complete. If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account. The Company reserves the right to deny access to its website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.

 

  1. Communication Policy of the Site: On transacting with this site, you will receive a SMS from the Company for the status of your transaction. The SMS will be sent to the mobile number provided by you and the Company is not responsible for the receipt of the SMS in your inbox. Be careful in providing the right mobile number. The User acknowledges that the Whatsapp sent by the Company is an added facility for the convenience of the customers. It is not compulsory as per the law to provide whatsapp service alerts to the customers. If you don’t receive any whatsapp for any reason, the Company is not liable for the same. The Company is not responsible to provide information about any change in bus schedules.

 

  1. Booking Policy: The total price displayed on the site includes all applicable government taxes. In case of increase in the fare in the issuance of the bus ticket, due to the bus operator, miscalculation in amount due to server error and from the banks payment gateway issue, then the Company reserves the right to cancel the ticket and forfeit the amount received as cancellation charges. The difference of amount should be paid to the Company after the communication from the Company to avoid any discomfort. You are required to pay the entire amount prior to the confirmation of your booking. To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they are boarding the bus, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child. To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they are checking in, and remember that the child must be accompanied by an adult at least 18 years old. All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective bus operator. If ticket is cancelled directly from the bus operator, office or call centre, the customer needs to inform the Company for the refund to be processed. Please note that the Company do not get any alert from bus operator directly. The amenities, services, routes, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operators and the Company has no control over such information provided by the bus operator. The Company shall not be responsible for any delay or cancellation of the service from the bus operator's end. In the event of cancellation of the service directly from the bus operator's website, office or call center, the User is required to inform the Company for the refund to be processed. The Company does not get any alert from the operator directly. Any discrepancy that may exist between the website pictures and actual settings of the bus shall be raised by the User with the bus operator directly, and shall be resolved between the User and bus operator. The Company will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

 

  1. Booking, Amendment & Cancellation Policy: Every booking made on the Platform is subject to cancellation charges levied by the bus operator, which may vary with respect to the bus. Convenience fees are non-refundable in all cases. Some bookings may be non-refundable as per the specific bus operator policy. Some bookings cannot be cancelled partially as per the specific bus operator’s policy. Cancellations can be made online or offline through calling at 9109339109 or by sending an email to support@apnibus.com. We assist you in making various amendments for bookings. In few cases, you need to contact the bus operator directly. Amendment charges by the Company are subject to change as per the policy of the bus operator, which varies due to bus timings. To cancel the tickets within 24 Hrs of the journey, the Company recommends customer to contact directly to the bus operator and after that, send the cancellation request on our website for refunds. Company is not responsible for any delay or cancellation or amendment of buses from the bus operator’s end. In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of bus tickets. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

 

In case of an amendment by the customer leading to rescheduling of the original booking, the original booking shall stand modified and any cancellation in the original booking shall lead to cancellation in the rescheduled booking.

 

For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through bus operators, refunds shall be processed post deduction of any charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective bus operator/service provider. Please note convenience fee charged at the time of booking is not refundable.

 

  1. Refunds in cases where bus operator is declared as Insolvent or Bankrupt: The Company shall not be liable to pay any refunds whatsoever in cases where the bus operator closes its operations or declares itself as insolvent. The customers or clients or agents shall not hold the Company liable to pay the refunds as assured at the time of booking of ticket in cases where the bus operator closes its operation or declares itself as insolvent. On the basis of assurity given by bus operators, the Company may sometimes refund amount to the customer but the Company reserves the right to recover the refunded amount on event of bus operators getting shut down/non-operational/bankrupt.

 

  1. Copyright & Trademark: Products, services and contents displaying on the Company are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company. The Company gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by the Company do not endorse any other information in anyway. You also understand that the Company does not assure that files available for downloading through the site will be free from any type of viruses.

 

  1. Availability, Rules of Service: Many products and services displayed on the Site may not be available for booking in your location. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out .Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.

 

  1. Transmitted Material: Internet communications cannot be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to the Company does not cause the site to have any special responsibility, unless required by applicable law. The copyright in the contents of this website belongs to The Company. Copying any part or all the contents of this website without permission of The Company is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.

 

  1. Offers, Contests and Interactions: This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.

 

  1. Disclaimer and No Warranties: You acknowledge that the Company is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free. The Company can make improvements and/or changes on its website at any point of time. The Company and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. The Company will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.

 

  1. General Terms: The Company, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.The Company is not responsible for any loss or breakage of luggage during the travel.We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.We are also not accountable for any human error that gone unnoticed by the clients and our staffs.