Instant Refunds: If a user
cancels a ticket through the "ApniBus" app, we strive to provide instant refunds.
The refund amount will be credited back to the user's original payment method within
a reasonable timeframe.
Refund Processing by Banks:
The refund process is handled by the respective banks or payment gateways
used by the user during the ticket booking process. Once we initiate the refund, it
is subject to the processing time of the user's bank. We have no control over the
exact timeline for the refund to reflect in the user's account as it depends on the
bank's refund cycles.
Refund Eligibility: The
refund policy is applicable only for cancellations made through the "ApniBus" app or
by the customer support team. Refunds are not applicable for tickets that have been
used or if the cancellation request is made after the scheduled departure time of
the bus.
Refund Requests: To
initiate a refund request, users must access the "ApniBus" app and follow the
cancellation process within the specified time frame.
Refund Exceptions: In
certain exceptional cases, such as bus service disruptions, natural disasters, or
any other unforeseen circumstances, "ApniBus" reserves the right to modify the
refund policy. In such cases, users will be duly notified about any changes or
adjustments to the refund process.
Customer Support: If users
have any queries or concerns regarding their refund, they can contact our customer
support team through the "ApniBus" app or via the provided contact information. Our
support team will assist users in resolving any refund-related issues and provide
the necessary guidance.
Please note that this refund policy is subject to
change and it is advisable for users to review the policy periodically for any
updates.