Instant Refunds: If a user
cancels a ticket through the "ApniBus"
app, we strive to provide instant
refunds.
The refund amount will be credited back
to the user's original payment method
within
a reasonable
timeframe.
Refund
Processing by Banks:
The refund process is handled by
the respective banks or payment gateways
used by the user during the ticket
booking process. Once we initiate the
refund, it
is subject to the processing time of the
user's bank. We have no control over the
exact timeline for the refund to reflect
in the user's account as it depends on
the
bank's refund cycles.
Refund Eligibility: The
refund policy is applicable only for
cancellations made through the "ApniBus"
app or
by the customer support team. Refunds
are not applicable for tickets that have
been
used or if the cancellation request is
made after the scheduled departure time
of
the bus.
Refund Requests: To
initiate a refund request, users must
access the "ApniBus" app and follow the
cancellation process within the
specified time frame.
Refund Exceptions: In
certain exceptional cases, such as bus
service disruptions, natural disasters,
or
any other unforeseen circumstances,
"ApniBus" reserves the right to modify
the
refund policy. In such cases, users will
be duly notified about any changes or
adjustments to the refund process.
Customer
Support: If users
have any queries or concerns regarding
their refund, they can contact our
customer
support team through the "ApniBus" app
or via the provided contact information.
Our
support team will assist users in
resolving any refund-related issues and
provide
the necessary guidance.
Please note that this refund policy is
subject to
change and it is advisable for users to
review the policy periodically for any
updates.